jilliby Casino Privacy Policy

Last Updated: May 2026  |  Effective Date: May 2026

1. Introduction

jilliby Casino ("jilliby," "we," "us," "our") is committed to protecting the privacy and personal data of all users ("Player," "User," "you") who access and use the jilliby platform at jilliby.app. This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy describes: (a) the categories of personal data jilliby collects; (b) the purposes for which that data is processed; (c) the legal bases for processing; (d) how jilliby shares, stores, and protects your data; and (e) the rights available to you as a data subject under Philippine law.

By registering an account with jilliby or continuing to use the jilliby platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside jilliby's Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

jilliby collects the following categories of personal data from players:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, nationality, government ID number	Account registration, KYC/AML compliance, age verification
Contact Data	Philippine mobile number, email address, city of residence	Account communication, support, transaction notifications
Financial Data	GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank)	Processing deposits and withdrawals in PHP
Verification Documents	Scanned copies of Philippine passport, driver's license, PhilSys ID, UMID, SSS ID	KYC identity verification, regulatory compliance
Technical Data	IP address, device type, browser type, operating system, session timestamps	Security monitoring, fraud prevention, platform optimization
Usage Data	Games played, bet amounts, session duration, pages visited	Responsible gaming monitoring, personalization, analytics
Communications Data	Live chat transcripts, support emails, feedback submissions	Customer support, dispute resolution, quality assurance

jilliby does not collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect biometric data, health information, or political affiliations.

3. How We Collect Your Data

jilliby collects personal data through the following means:

• Direct collection: Information you provide when registering your jilliby account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the jilliby platform, including through cookies, log files, and session tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from payment processors; and, where required by law, data from regulatory authorities.

4. How We Use Your Personal Data

jilliby processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your jilliby account; processing login authentication; and managing account settings and preferences.
• Transaction processing: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment channels; issuing transaction receipts; and resolving payment disputes.
• Identity and age verification: Verifying that you are at least 21 years of age and a resident of the Philippines, as required by applicable law and jilliby's responsible gaming obligations.
• Regulatory compliance: Fulfilling jilliby's obligations under Philippine anti-money laundering (AML) laws, including the Anti-Money Laundering Act (AMLA) and its amendments; reporting suspicious transactions to the Anti-Money Laundering Council (AMLC) where required.
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance via live chat and email.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling; enforcing deposit limits, loss limits, and self-exclusion requests; and complying with responsible gaming obligations.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct on the jilliby platform.
• Platform improvement: Analyzing aggregated usage data to improve the performance, reliability, and user experience of the jilliby platform.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent. You may withdraw consent at any time by updating your communication preferences in your account settings.

5. Legal Basis for Processing

jilliby processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and jilliby — including account management, transaction processing, and customer support.
• Legal obligation: Processing required to comply with Philippine law, including AML reporting obligations, age verification requirements, and regulatory record-keeping.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where jilliby's legitimate interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

6.1 jilliby does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the following limited circumstances:

• Service providers: Third-party vendors who assist jilliby in operating the platform, including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, and customer support software providers. These vendors are contractually bound to process your data only on jilliby's instructions and in accordance with applicable data protection law.
• Game providers: Licensed game software providers whose games are available on the jilliby platform may receive limited technical data (such as session tokens and bet data) necessary to operate their games. These providers do not receive your identity or financial data.
• Regulatory authorities: jilliby may disclose your personal data to the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law or in response to a lawful order.
• Business transfers: In the event of a merger, acquisition, or sale of jilliby's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6.2 All third-party service providers engaged by jilliby are required to implement appropriate technical and organizational security measures to protect your personal data.

7. Cookies & Tracking Technologies

7.1 jilliby uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Preference cookies: Remember your language, display, and notification preferences so you don't have to reset them each visit.
• Analytics cookies: Collect aggregated, anonymized data about how players use the jilliby platform — such as which games are most popular and where players encounter errors. This data is used solely to improve the platform.

7.2 jilliby does not use third-party advertising cookies or behavioral tracking cookies that profile you across other websites.

7.3 You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may prevent you from logging in or using certain platform features.

8. Data Security

8.1 jilliby implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• All data in transit between your device and jilliby's servers is encrypted using TLS 1.2 or higher.
• Sensitive data at rest — including identity documents and financial information — is encrypted using AES-256 encryption.
• Access to personal data within jilliby is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• jilliby's platform undergoes regular security audits and penetration testing by independent security professionals.
• Multi-factor authentication is enforced for all jilliby staff accounts with access to player data.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilliby will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the requirements of the Philippine Data Privacy Act.

9. Data Retention

9.1 jilliby retains your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by Philippine law. The following retention periods apply:

• Account and identity data: Retained for a minimum of five (5) years after account closure, as required by Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC documents: Retained for five (5) years after account closure or the end of the business relationship.
• Support communications: Retained for two (2) years from the date of the last communication.
• Technical and usage data: Retained for thirteen (13) months on a rolling basis for analytics and security purposes.
• Marketing consent records: Retained for the duration of your account plus three (3) years to demonstrate compliance.

9.2 When personal data is no longer required, jilliby will securely delete or anonymize it in accordance with industry best practices.

10. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilliby:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data jilliby holds about you, along with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by jilliby. You can update most account details directly from your account settings after logging in.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilliby's legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to jilliby's overriding legal obligations.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: If you believe jilliby has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact jilliby's Data Protection Officer using the contact details in Section 13. jilliby will respond to all data subject requests within thirty (30) days of receipt.

11. Children's Privacy

11.1 The jilliby platform is strictly intended for persons aged 21 years and above. jilliby does not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory step in the jilliby account registration and KYC process.

11.2 If jilliby becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, the data will be deleted, and any deposits will be returned in accordance with applicable law.

11.3 If you are a parent or guardian and believe your child has registered an account with jilliby, please contact our support team immediately so we can take appropriate action.

12. Updates to This Privacy Policy

12.1 jilliby may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, jilliby will notify registered players via the email address on file and/or by displaying a prominent notice on the platform.

12.2 The revised Privacy Policy will be effective from the date posted on this page. Your continued use of the jilliby platform after the effective date constitutes your acknowledgment of the updated policy. We encourage you to review this page periodically.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jilliby's data practices, please contact our Data Protection Officer (DPO):

jilliby Casino — Data Protection Officer
Email: [email protected]
Support: [email protected]

Email addresses above are provided as plain text for reference only and are not clickable links. Our support team is also available 24/7 via live chat on the jilliby platform.